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Administrative Staff
At Advanced Otolaryngology, we strive to be professional and work together as a team to serve you.
 Nancy – Office Manager
Nancy is the office manager. She has worked in the medical, dental and optical fields for thirty-five years. She has been with us since the practice started. Not only does she coordinate the office functions, but Nancy fields many of your medical questions. As a hospice-trained support person, she has a great heart for our cancer patients and serves as their primary resource for any information, questions or concerns. If Nancy is unavailable when you call, please leave a message and she will return your call.
 Susan – Surgery Scheduling
Susan is our surgery coordinator and has been with Dr. Loury for over 15 years. She maintains the surgery schedule for two facilities and will conveniently schedule your surgery, along with pre- and post-operative appointments should surgery become necessary. Susan assists our patients in scheduling all tests done outside our office, such as MRIs, CTs, physical and speech therapy, sleep studies, etc. She also arranges appointments with other ancillary medical specialists, obtaining the required authorizations. Susan has extensive medical office experience.
 Effie – Insurance and Billing
I have worked with Dr. Loury for 7 wonderful years as the billing specialist, and have been in the medical billing field for over 18 years. Dealing with insurance companies can be very challenging and complicated. It is very important to me to help our patients understand and communicate with their insurance carriers. Your insurance company will be billed after your visit with us, and I work diligently with them to get your claims paid correctly and on time. I am also available to speak with you about any questions you may have on your monthly billing statements. Your involvement is deeply appreciated when it comes to any issues I may have with your insurance companies. Thank you.
 Jaime – Receptionist
Jaime often answers the phone and schedules your appointment. She also checks you out after seeing the doctor. If another appointment is necessary she will reschedule you. Jaime will help with your co-payment at the end of your visit when it is necessary, or direct you to the next step in your health care. If you are being referred for other testing she makes certain that office receives the orders so the process flows as smoothly as possible. Jaime assists with finishing the day by preparing the office for the next day.
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© 2010 Advanced Otolaryngology, PC
Any information provided on this Web site should not be considered medical advice or a substitute for a consultation with a physician. If you have a medical problem, contact your local physician for diagnosis and treatment.
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