Administrative Staff
At Advanced Otolaryngology, we strive to be professional and work together as a team to serve you.
Kathi answers the phones and schedules your appointment. She will be the first kind voice and person you'll meet. When you call to arrange a visit to our office, she'll ask you for some information and make sure that any necessary referrals are in place. For your convenience, our history and insurance forms are provided on our site should you like to download and complete them prior to your visit. Kathi has forty years experience in the medical, dental, and counseling fields.
Susan assists our patients in scheduling all tests done outside the office, such as CT scans, MRI's, hearing and balance studies, etc. She also arranges appointments with other doctors and ancillary medical specialists. Illness can be a big burden – to lift some of it, Susan obtains the required authorization from the insurer for any test, consult, treatment, or surgery instead of you. Should surgery be necessary, she'll conveniently schedule it and any pre- and post-operative appointments. Susan has extensive medical office experience.
Effie sends all bills initially to your insurance company so that you don't have to. Before you receive any statement from us, we will ensure that the carrier and any secondary coverage have paid their portions. She makes sure they uphold their obligation to you. Effie also handles your questions about billing statements. She has worked for health insurance companies for many years and is adept at navigating through the insurance maze.
Nancy is the office manager and has worked in the medical, dental, and optical fields for thirty-five years. She has been with us since the practice started. Not only does she coordinate the office functions, but Nancy fields many of your medical questions. As a hospice-trained support person, she has a great heart for our cancer patients and serves as their primary resource.
Holly performs many different tasks in the office, from making appointments to scheduling diagnostic studies and surgical procedures. She inputs the completed history forms and other medical information into our electronic medical record. After finishing with the receptionist, she will escort you to the examination room. Holly also translates for our Spanish-speaking patients.
